Sisal Handwoven Lampshade | Handmade Kenya Lampshades

Shipping: We strive to process and ship orders in a timely manner. However, please note that shipping times may vary depending on the destination and external factors beyond our control, such as customs delays or unforeseen circumstances.

Shipping Costs: Shipping costs are calculated based on various factors, including the weight, size, and destination of the package. Please refer to the shipping information provided during checkout for the applicable shipping fees.

International Shipping: For international orders, additional customs fees, duties, and taxes may apply upon delivery. These charges are the responsibility of the recipient and are determined by the customs regulations of the destination country.

Returns and Exchanges: We want you to be fully satisfied with your purchase. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order to arrange for a return or exchange. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to their nature.

Return Shipping: If a return or exchange is necessary, the customer is responsible for the return shipping costs, unless the item received was damaged or defective. Please ensure that the item is securely packaged and returned in its original condition.

Refunds: Refunds will be processed within 3-5 business days after the returned item is received and inspected. The refund will be issued to the original payment method used for the purchase.

We strive to provide accurate shipping and return information, but please feel free to reach out to our customer support team if you have any further questions or concerns regarding shipping or returns.

Please note that our products are handmade with love, and as such, some may have slight variations and imperfections, adding to their uniqueness and charm. We celebrate the authenticity and craftsmanship behind each item. Learn more